Terms and Conditions – Voke.com.au

1. Overview

Welcome to Voke.com.au. By using our website and purchasing products from us, you agree to comply with these Terms and Conditions. These terms apply to all users, purchases, and transactions on the website.

2. Products & Services

• We offer eyewear, lenses, and related products.

• Product images and descriptions are for reference; actual products may vary slightly.

• All prescription eyewear must be based on a current, valid prescription uploaded by the customer.

3. Orders & Payments

• Orders can be placed online via our website.

• Payment must be completed at the time of order.

• Prices are in Australian Dollars (AUD) and include GST where applicable.

• We reserve the right to cancel or refuse any order for any reason.

4. Prescription Uploads

• Customers must upload a recent and valid prescription.

• By submitting a prescription, you confirm it is accurate and up-to-date.

• Voke is not responsible for errors due to outdated or incorrect prescriptions.

5. Shipping & Delivery

• Shipping is available within Australia.

• Delivery times are estimates and may vary depending on location and product availability.

• Risk passes to the customer upon delivery.

6. Returns & Refunds

• Returns are accepted in accordance with Australian Consumer Law.

• Custom prescription eyewear is generally non-refundable unless faulty or incorrectly made.

• For faulty products, please contact us immediately for assessment and resolution.

7. Liability & Disclaimer

• Voke is not liable for indirect, incidental, or consequential damages arising from use of our products or website.

• We make reasonable efforts to ensure information on the site is accurate, but we do not guarantee completeness or correctness.

8. Intellectual Property

• All content on Voke.com.au, including logos, images, and text, is owned by Voke™ and may not be used without permission.

9. Privacy

• Our Privacy Policy governs the collection, storage, and use of your personal information. By using this site, you consent to our Privacy Policy.

10. Changes to Terms

• We may update these Terms and Conditions at any time.

• Updated terms take effect immediately upon posting to the website.

11. Contact

For any questions regarding these Terms and Conditions, contact us at:
Email: support@voke.com.au